General Terms & Conditions

Applicable to All Day Tours and Multi-Day Tours.

At Inka Whisper, we are committed to offering extraordinary experiences that showcase the culture, history, and natural beauty of Peru. Please carefully read the following Terms & Conditions, which apply to all our tours, to ensure a seamless and enjoyable travel experience.

1. Reservations and Booking Policies

1.1 Booking Confirmation:
A booking is considered confirmed only after:

• Inka Whisper confirms availability of the requested services.
• Full or partial payment, as instructed by our sales team, has been received.
• The customer has received a confirmation email detailing their tour itinerary.

1.2 Required Information:
To confirm your reservation, you must provide:

• Full names as they appear on passports.
• Passport details (especially for tours involving entry to Machu Picchu or other ticketed attractions).
• Dietary restrictions or medical conditions (if applicable).

1.3 Child Policies:

• Children aged 3 to 17 are eligible for discounted rates where applicable.
• Children under 3 years old may have reduced fees depending on the services. Parents/guardians must provide original passports at the time of booking and during the tour to verify age.

2. Payment Policies
2.1 Payment Options:
We accept payments via:

• Bank transfer.
• Credit cards (Visa, MasterCard, or American Express).
• PayPal (a 5.5% service fee applies to credit card and PayPal transactions).

2.2 Deposit Requirements:
A deposit is required to confirm your booking. The exact deposit amount will be informed by our sales team.
2.3 Balance Payments:
The remaining balance must be paid prior to the tour date, as per the instructions provided in your confirmation email.
3. Cancellation and Refund Policies
3.1 Day Tours:

• Cancellations made more than 24 hours prior to the tour start time: 15% administrative fee will be deducted from your refund.
• Cancellations made within 24 hours of the tour start time: 100% penalty; no refund will be provided.

3.2 Multi-Day Tours and Adventure Hikes:

• Cancellations made more than 30 days before the tour start date: 15% administrative fee will apply.
• Cancellations made between 30 and 15 days prior: 50% penalty applies.
• Cancellations made within 15 days of the tour start date: 100% penalty; no refund will be provided.

3.3 Refund Processing:

• Refunds will be processed to the original payment method used.
• Refunds may take up to 5 business days to reflect in your account.
• International refunds via Western Union or bank transfers are subject to transfer fees, which must be covered by the customer.

4. Health and Fitness Requirements
4.1 Physical Fitness:
Certain tours, such as adventure hikes, require participants to be in good physical condition. Consult a doctor if you have any health concerns.
4.2 Medical Information:

• You must notify us of any medical conditions or dietary restrictions when booking.
• Carry personal medications and inform your guide of any allergies or issues that may arise during the tour.

4.3 Acclimatization:
For tours in high-altitude regions like Cusco, Puno, or Arequipa, we recommend spending 2–3 days acclimatizing before participating in hikes or strenuous activities.
5. Itinerary Modifications
5.1 Weather or Unforeseen Events:
We reserve the right to modify or cancel itineraries due to:

• Adverse weatherconditions.
• Natural disasters.
• Strikes orpoliticalunrest.
• Otherunforeseencircumstances.

In such cases, we will offer alternative activities or tours. Additional costs may apply.
5.2 Customer Requests:
Changes to itineraries must be requested at least 30 days before the start of the tour and are subject to availability and a 15% administrative fee.

6. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance to cover:

• Tour cancellations.
• Medical emergenciesorevacuation.
• Lost or damaged personal belongings.
• Tripdelaysorinterruptions.

7. Included Services
The following services are typically included in our tours:

• Professional, licensed tour guides fluent in English (other languages available upon request).
• Private or shared transportation, as outlined in your itinerary.
• Entry tickets to attractions, unless stated otherwise.
• Meals specified in the itinerary (please inform us of dietary restrictions in advance).
• First aid kits and emergency oxygen (for hikes and high-altitude regions).

8. Excluded Services
The following are not included unless explicitly stated in your itinerary:

• Domesticorinternationalflights.
• Travelinsurance.
• Tipping for guides, drivers, or porters (optional but appreciated).
• Personal expenses, such as souvenirs or snacks.
• Additional services not outlined in the confirmed itinerary.

9. CustomerResponsibilities
9.1 Punctuality:
Customers must arrive on time at the designated meeting points. Delays caused by tardiness may result in missed activities without refund.
9.2 Respect and Etiquette:

• Respect local communities, traditions, and the environment.
• Follow all safety instructions provided by guides.
• Refrain from disruptive behavior during tours.

10. Liability and Responsibilities
10.1 PeruPrivate Tours’ Responsibilities:

• To ensure that all services outlined in the itinerary are delivered with professionalism and quality.
• To employ qualified staff and guides to ensure your safety and comfort.

10.2 CustomerResponsibilities:

• To comply with all instructions provided by guides and staff for safety and cultural respect.
• To ensure that all necessary travel documents (e.g., passports) are valid and presented as required.

10.3 Force Majeure:
Inka Whisper cannot be held responsible for cancellations or interruptions caused by events beyond our control, including but not limited to:

• Natural disasters.
• Strikes orpoliticalunrest.
• Adverse weatherconditions.

11. Tipping Recommendations
Tipping is not mandatory but is appreciated as a gesture of gratitude for exceptional service. Suggestedtippingamounts:

• Guides: $15–$20 per day.
• Drivers: $10 per day.
• Porters or cooks (for hikes): $5–$10 per day.

12. Communication and Customer Support
For any questions or emergencies, contact us at:

• Email: info@inkawhisper.com
• Phone/WhatsApp: +51 901 775 033

We are committed to delivering exceptional experiences and are available to assist you with any concerns or special requests.
Thank you for choosing Inka Whisper!